Chat assist is horrible!

I could not agree more. Any attempt to utilize the chat service has ended with no solution, a transfer that never connects (I cap my wait at 30 min), or a lengthy exchange of rephrasing the problem because the agent doesn't understand simple English. Don't get me started on "Oliver". Useless. On a positive note, a few times I got lucky and got a CSR that was SO wonderful I almost forgot about my 90% awful experiences.  Sadie in Oklahoma was one of the best CSR's I have ever had. I wish they would promote her as a national trainer with a big pay increase. She deserves some recognition. Important to note that I got her through the CS phone number. Every online chat has been an epic fail. Unfortunately, my employment does not always allow a regular business hour phone call. So I keep giving it a shot. Last night was my final attempt. After being charged for my disconnected mobile service, this agent all but argued with me that I didn't need to talk to mobile billing because I had disconnected it, but they could not help me address the charge, as I was talking to internet billing. Hour and a half 9f my life I can never get back.