Chat assist is horrible!
I had to use chat assist during non business hours to try and fix a billing issue. The first live chat agent got all my information and never came back. That was over 30 minutes of letting them chat ...
Forum Discussion
pcolawoman32507 Sorry to hear that this experience was so poor. Please send me an email and include your full name and address. You can send that email to cox.help@cox.com. Please also include a link to this Forums post. Thanks!
