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ltcsz's avatar
ltcsz
New Contributor
2 months ago

Changing 2.4 to5?

I am trying to change my modem wifi access from 2.4gh to 5gh. Tech Support is telling me to use the Panoramic App to do this, but I cannot figure out how to make the changes within the app. Can someone here advise me? Thanks a lot!

  • Hi there Itcsz, 

     

    My apologies for the delayed response.  To access this option in the Panoramic Wifi App, tap the Wifi option at the bottom, then tap Wifi details, next tap Wifi details and last tap Wifi settings.  Last, tap the option for Split Bands.  This setting is turned off by default.  

    Feel free to visit this link for more information, https://www.cox.com/residential/support/using-a-single-wifi-network-name-and-password.html.  

    Let us know if there is anything else we can assist you with.  

     

    Cox Support Forums Moderator

2 Replies

  • Hi there Itcsz, 

     

    My apologies for the delayed response.  To access this option in the Panoramic Wifi App, tap the Wifi option at the bottom, then tap Wifi details, next tap Wifi details and last tap Wifi settings.  Last, tap the option for Split Bands.  This setting is turned off by default.  

    Feel free to visit this link for more information, https://www.cox.com/residential/support/using-a-single-wifi-network-name-and-password.html.  

    Let us know if there is anything else we can assist you with.  

     

    Cox Support Forums Moderator