Forum Discussion

Huffman's avatar
Huffman
New Contributor
6 years ago

Changed Modem, Upgraded to Gigablast, Upload/Download Speeds Decreased

Was using SB6141 modem, 150/10 speed plan. Replaced modem with SB8200, chatted with support to set the new MAC address, S/N. etc. Service worked after the support changes. Service rep on chat offer...
Huffman's avatar
Huffman
New Contributor
6 years ago

Update - cable from wall plate to modem swapped out, then after re-provisioning and some other stuff by the very pleasant tech support person, speeds are now as expected.