CGM4140 firmware
So, Just got my new modem and works okay. Based on past experience, I got on chat and asked if it had the latest firmware. I have found that when I have called in the past with some issues with my ...
Forum Discussion
What has happened to its Tech Support? In the rarity I'd call...and that's not a statement of me but rather a statement of reliability...I used to learn things from Tech Support. Now, it's just head-shaking.
In a past organization, we used to have a web page for Certificates to Operate. If there were software updates for any platform...PC, router, firewall, applications, etc...it'd be listed on this CTO page with a status: acknowledged, testing, approved, disapproved.
If a customer wanted a status, they'd go to the CTO. If an update wasn't listed, they'd call and we'd update. The CTO was a 1-stop-shop and Cox should employ it.
