Forum Discussion

Jrhunter's avatar
Jrhunter
New Contributor
2 months ago

Certain devices won’t connect to WiFi

Over night several devices were disconnected from our WiFi. I tried to reconnect these devices but says the password is incorrect, but other devices are connected using that password. How to get the other devices reconnected? These devices have been connected for months/years without issue until about 3am this morning.

connected devices: TVs, tablets, computers, Ring base system, phones

unconnected devices: Ring cameras, picture frame, printer

Router: Cox Router

wifi
  • GregP1's avatar
    GregP1
    Moderator
    2 months ago

    Hi,

    I apologize you are having trouble with some devices not connecting. Please try restarting your Cox panoramic wifi modem by unplugging the power to it for about 30 seconds before plugging it back in.  If you continue to have trouble please feel free to contact us privately so we can check on your wifi modem. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post.

    GReg

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    My guess is it has something to do with WPA3. Are the devices that can connect compatible with WPA3? If so, try changing it to WPA2+AES as seen here. I think WPS has to be disabled too, which won't work if you have Cox Pods.