Solved
Can't send email to other Cox accounts
Since 4/24 I cannot send emails to other Cox email accounts from my IMAC desktop or my Ipad. The ports are all correctly set and nothing has changed in my setup. I can send and receive to anyone, b...
Forum Discussion
Hi Leatherlady, I posted a reply to your post in the thread at forums.cox.com/.../88328. I included steps for an Outlook email client since that was the client mentioned in the thread. Check out the two Support articles on email settings for a Mac email client at www.cox.com/.../setting-up-an-email-account-in-mail-for-mac-os-x.html and www.cox.com/.../restoring-cox-email-settings-in-mail-for-mac-os-x-el-capitan.html. The important setting, and the one that most likely needs to be updated, is to change from SSL encryption to TLS or SSL/TLS. -Becky, Cox Support Forums Moderator
Becky, as I said in my post my settings are all correct. I have ssl/tls and the port is set to 587. All my emails go through except those to other cox accounts. What is the problem?
Becky, First of all I am on the High Sierra OS, not El Capitan. Secondly, all my settings are correct as I said in my post. The only issue is that other Cox accounts are not receiving my emails. All else is working fine. Have you somehow labelled my outgoing emails as spam???
- Hi Leatherlady, seeing as that you mentioned only other Cox emails being impacted, and how one recipient receives this email in their spam folder, it is entirely possible that your emails are being flagged as spam. Can you please include a link to this forum thread and email us at cox.help@cox.com? We may have to escalate this case. -Kevin
Thank-you very much. I am going to email you right now.
