Forum Discussion

leatherlady's avatar
leatherlady
New Contributor III
7 years ago
Solved

Can't send email to other Cox accounts

Since 4/24 I cannot send emails to other Cox email accounts from my IMAC desktop or my Ipad.  The ports are all correctly set and nothing has changed in my setup.  I can send and receive to anyone, b...
  • middlejim's avatar
    middlejim
    7 years ago

    I am experiencing the same issue, which started some time earlier in the month of April 2019:  I am unable to send email from one Cox account to another Cox account when the mail originates from the Outlook app (or any of the accounts to themselves).  If I originate the mails from Cox Webmail, I can send mail to my other accounts (and to themselves), and I will see the incoming email in the Outlook app Inbox for the respective account. Thinking this is some kind of breakdown between the Outlook app and Cox mail, I tried setting up an IMAP account in the Outlook app, but same issue -- cannot self test or send mail to other Cox accounts if I originate in Outlook.  Changing to IMAP changes the incoming server, and the issue appears to be in the outbound (SMTP) path between the Outlook app and Cox.

    All other email traffic to and from any address that is not cox.net seems to work.

    I have three cox.net mail accounts associated with my cable account.  All PCs are Microsoft running Outlook 2013, using POP3 accounts set up per latest Cox directive.  I just set up an IMAP duplicate for one of these in my Outlook app to see if the issue was POP3 related, but as I said, no improvement.

    Not a critical issue, but is an enormous pain when I want to forward stuff to my wife, etc.  Is this some kind of change in Cox security protocol??  Ideas please!!

Becky's avatar
Becky
Moderator
7 years ago
Hi Leatherlady, I posted a reply to your post in the thread at forums.cox.com/.../88328. I included steps for an Outlook email client since that was the client mentioned in the thread. Check out the two Support articles on email settings for a Mac email client at www.cox.com/.../setting-up-an-email-account-in-mail-for-mac-os-x.html and www.cox.com/.../restoring-cox-email-settings-in-mail-for-mac-os-x-el-capitan.html. The important setting, and the one that most likely needs to be updated, is to change from SSL encryption to TLS or SSL/TLS. -Becky, Cox Support Forums Moderator
  • leatherlady's avatar
    leatherlady
    New Contributor III
    7 years ago

    Becky, as I said in my post my settings are all correct.  I have ssl/tls and the port is set to 587.  All my emails go through except those to other cox accounts.  What is the problem?

  • leatherlady's avatar
    leatherlady
    New Contributor III
    7 years ago

    Becky,  First of all I am on the High Sierra OS, not El Capitan.  Secondly, all my settings are correct as I said in my post.  The only issue is that other Cox accounts are not receiving my emails.  All else is working fine.  Have you somehow labelled my outgoing emails as spam???

    • KevinM2's avatar
      KevinM2
      Former Moderator
      7 years ago
      Hi Leatherlady, seeing as that you mentioned only other Cox emails being impacted, and how one recipient receives this email in their spam folder, it is entirely possible that your emails are being flagged as spam. Can you please include a link to this forum thread and email us at cox.help@cox.com? We may have to escalate this case. -Kevin
      • leatherlady's avatar
        leatherlady
        New Contributor III
        7 years ago

        Thank-you very much.  I am going to email you right now.