I haven't been able to work today because of these people. The week prior I couldn't work at all. You call customer service and is like you are speaking Chinese. ATT, nor Verizon, service this area. Such a shame, and they don't care. And to top it off, they don't work on weekends. This company is a joke, I can't wait until another company comes by. I'm paying $130 for this POS of service and I haven't been in this new address a month.
Hello there, aswarts24. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs, especially since most people do work from home nowadays, ourselves included. One thing to point, is that our technical support teams are online 24 hours a day, 7 days a week. You can reach that team at any time. If you were trying to reach our Sales or Retention Teams, then those departments are available Monday - Friday, 8 am - 9 pm, Saturday, 9 am - 6 pm. I have included our Contact Us URL for your convenience, https://www.cox.com/residential/contactus.html. In any case, we definitely want to help in any way we can. Can you send us an email to Cox.Help@cox.com with your full name and complete address? We would like to investigate this connectivity issue for you.
