Sorry I didn't know there were replies to my question.
I use either IE or Google and have problems on both. I tried to keep deleting trash but it doesn't completely empty. Ridiculous. I don't want to have to select (click) each email and then delete but I guess I will have to. That might not work either.
I also want to get rid of the spam folder! Cox is sending personal emails there along with other emails that aren't spam. In the last version I deleted my spam folder because of the same thing.
Cox is getting worse not better. And it seems it's simple fixes.