Forum Discussion

integurl's avatar
integurl
New Contributor
4 years ago

Can't Add Cox Panoramic Pod

Everytime I try to use the app to add a pod to my router it says "Something's Not Quite Right. We can't find the serial number for this pod. Please try scanning a different pod". I've tried both of the pods and both of them give me this same error, so it won't let me add them.

panoramic pod
  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Integurl,

    I am so very sorry to learn of your troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator