Forum Discussion
OOOOPS, I failed to notice that the Cox help you referenced was an email address, I read it too fast and took it for the Cox Help page. Bear with me, I'm old and not as quick as I used to be.
I used the email address to send them a link, thank you very much for providing that, I"ll let you know what happens.
Well the solution is simple, Cox decided to cancel my TV subscription, so I had no TV service. They told me they canceled my service because I had an outdated cable box, which I didn't use anyway. So that was the reason I couldn't sign in to anything
But it works out great for me, I just added HBO and Cinemax to my Amazon Prime account for the same price that Cox charges ($14.99/$9.99), but I don't have to pay over $125, plus all the attendant surcharge fees/taxes, for a TV package to get those two channels.
I didn't use it since I have an HD antenna and get the 5 major broadcast channels, which is all I need for "TV." With my Netflix and Amazon (now with HBO and Cinemax), I have the same options as always, but I'll save about $174 a month over what I've been paying. I still have my Cox internet, but that's the only service I have now..
So I'm actually a happy camper at this point.
However, I'm sorry I took up so much of everyone's time, but I had no idea they had actually decided to cancel my TV subscription. I'm on autopay and they debited my account for the full amount, including TV, and then two weeks later they decided to just cancel my TV, wish I'd known. Since they had collected their payment I had no idea my TV service had been canceled.
Again I apologize for asking for help and taking up everyone's time when it was a simple matter of no TV service. I feel kind of bad about that.
Thanks for the help though, and the email address helped me contact them and determine why I couldn't sign in to anything.
Have a great day everybody !!
Jim N.
- CurtB6 years agoHonored Contributor
Ah, so you did change your TV package. You just didn't know it. 😀 Glad it worked out for you.