Can't access HBOgo or MAXgo from my browser
It's worked for years but within the last few days I can no longer access either hbogo or maxgo from a web browser.
I go to either the HBO or Cinemax site, and click on login.
I select Cox as my ...
Forum Discussion
@vbguy67, can you please include a link to this forum thread and reach out to us on Twitter at @CoxHelp, Facebook, or at cox.help@cox.com? I'd like to investigate this further. -Kevin M. Cox Support Forum Moderator
Thanks for your response Kevin, but I don't have/use Facebook or Twitter. I'm 70 years old and not a social media person. When I go to the Cox Help page I don't see any way to reach tech support online, that's why I was going to wait till Monday to call them.
On the "Great Ways To Get In Touch" section at the top of the Help page, the only applicable link is to these forums. So that's what I used in my quest for assistance.
Scrolling down to the "If You Need More Help" heading, the "Support Section" just gives me a phone number and office hours, no way to contact support online. The "Homelife and Tech Support" section is the same, just a phone number and office hours. There is no online support that I can find, other than these forums. I guess Cox mistakenly assumes that everyone is into social media and only provides that as a means of online contact for tech support..
So in summary, I don't see any way that I can provide a link to tech support, or even contact them except by phone.
OOOOPS, I failed to notice that the Cox help you referenced was an email address, I read it too fast and took it for the Cox Help page. Bear with me, I'm old and not as quick as I used to be.
I used the email address to send them a link, thank you very much for providing that, I"ll let you know what happens.
Well the solution is simple, Cox decided to cancel my TV subscription, so I had no TV service. They told me they canceled my service because I had an outdated cable box, which I didn't use anyway. So that was the reason I couldn't sign in to anything
But it works out great for me, I just added HBO and Cinemax to my Amazon Prime account for the same price that Cox charges ($14.99/$9.99), but I don't have to pay over $125, plus all the attendant surcharge fees/taxes, for a TV package to get those two channels.
I didn't use it since I have an HD antenna and get the 5 major broadcast channels, which is all I need for "TV." With my Netflix and Amazon (now with HBO and Cinemax), I have the same options as always, but I'll save about $174 a month over what I've been paying. I still have my Cox internet, but that's the only service I have now..
So I'm actually a happy camper at this point.
However, I'm sorry I took up so much of everyone's time, but I had no idea they had actually decided to cancel my TV subscription. I'm on autopay and they debited my account for the full amount, including TV, and then two weeks later they decided to just cancel my TV, wish I'd known. Since they had collected their payment I had no idea my TV service had been canceled.
Again I apologize for asking for help and taking up everyone's time when it was a simple matter of no TV service. I feel kind of bad about that.
Thanks for the help though, and the email address helped me contact them and determine why I couldn't sign in to anything.
Have a great day everybody !!
Jim N.
Ah, so you did change your TV package. You just didn't know it. 😀 Glad it worked out for you.
