I have been using Cox email for over 40 years and most of that time I have used Thunderbird as my email program. Cox just switched to enhanced security server settings and I have changed both incoming (POP) and outgoing (SMTP) settings according to instructions. I now cannot send email from Thunderbird. I just get the message to enter new password and when I do, iget the message that Login to server smtp.cox.failed. Incoming mail is fine.

False Alarm! I contacted Cox support a second time and they now tell me that their outgoing server has gone down and they don't know when it will be up again. I guess this question is now resolved.

Cannot Send with Thunderbird

JOEE
New Contributor
8 years ago
I have the same problem. Cox told me to go to Thunderbird which I did. They like Cox only refer you to various web sites but do not provide a method to get a personal answer. I have given up. There are a lot of similar comments on the internet about this problem so you would think someone would fix it.

In addition to the message you talk about I got a message that said Status: connected to smtp.cox.net with a green bar but it never finished.
kgash
New Contributor II
8 years ago
False Alarm! I contacted Cox support a second time and they now tell me that their outgoing server has gone down and they don't know when it will be up again.

I guess this question is now resolved.
bobC927
Contributor
8 years ago
Just for the record, I also use Thunderbird and I'm having the exact same problem. I get the message to enter new password. Then I get another message that login to server failed.
Ron_Gaspard
New Contributor
8 years ago
Well I use Thunderbird on my Windows 10 laptop and I also have Mail on my Apple iPad Air. I can send mail to a single person and I can also send to several people but I have to enter them one at a time and I can't use the groups that I send to every day. My smaller groups are line 20 people and the larger groups are like 75 people and I can't be adding one name at a time to get one e-mail out. The ticket number on this is CU1000006012666 and they said it would take 24 to 72 hours to fix. I worked in IT and if we had a problem on a new system we did not let our customers suffer through outages and reduced productivity we switched back to the old system where it was working for everybody and fixed the new system before we brought it back online. I am paying Cox too much money every month to have to put up with this and if this is not fixed by late tomorrow I may look into going somewhere else.
Ron_Gaspard
New Contributor
8 years ago
But I still can send to a single person so the server has to be still working?????????????"
bobC927
Contributor
8 years ago
Ron: Could you post your SMTP settings. It would be helpful for those of us that can't send to do a comparison and perhaps uncover the glitch. TIA
DustinP
Moderator
8 years ago
Hello bobC927,

I suggest visiting http://www.cox.com/secureemail and on all devices update the client ports for security purposes.
JOEE
New Contributor
8 years ago
Don't believe Cox. I can not use the outgoing sever with Thunderbird but I can with the Cox email so their outgoing server must be working. I find Thunderbird help as offensive as Cox. I am going to try to find a replacement for Thunderbird which synchs with Cox. Does anyone know of a reliable provider to take the place of Thunderbird? I have always enjoyed using Thunderbird.
bobC927
Contributor
8 years ago
DustinP said:
Hello bobC927,

I suggest visiting http://www.cox.com/secureemail and on all devices update the client ports for security purposes.

Yes, Dustin. I've done that. I still cannot send. There is something at the Cox server that is causing the problem. Just merely sending users to a sight does not constitute help. If users can help other users that is great.
Falmouth
New Contributor
8 years ago
How is this marked solved ? Still having same problem.