This information seems to be consistent with comments made by other people in other threads of the forum, so thank you for providing some explanation. However, the explanation is not complete and it still does not provide a solution. It also does not address the request by me and many others regarding the COX website email setup instructions. The website gives set up settings. We follow them exactly but the email does not send. The website provides no information about reverse DNS requirement nor how Cox users are able to use Standard email clients to send email messages using standard and widely used internet providers, such as are used by major employers and major well established hotel chains in the USA. My impression is that in trying to increase email security, your email team made a mistake by introducing a a requirement for reverse DNS lookup that is not regularly deployed by many standard and reliable networks. They need to figure out a better fix to the email security problem other than taking away email function from Cox customers, expedition users to use only the highly limited (even with the new interface) Cox webmail. At a minimum, this whole issue with updated instructions needs to be put on the Cox website where it can be found easily by users whose use the help section for email.
@Dean, thanks for the mentions here. I cannot understand why this is the fiasco it is. I too have seems TONS of similar mentions of this issue & am still awaiting a simple fix on the Cox end. Shouldn’t be forced to use the ancient Cox Web Mail for sending emails ex🤞🏻 as a emergency resort. Frustrated as heck!!!! May switch out using Cox email altogether if need be. Thanks again.
