Forum Discussion

ckowblick's avatar
New Contributor
5 years ago

Cannot connect to Cox Account using Outlook 2016

This is an intermittent issue where I cannot connect to my cox account using the Outlook 2016 client running on my Windows 10 latptop.

The error message is "Outlook cannot synchronize subscribed folders for Error: Cannot connect to the server.  If you continue to receive this message, contact your server administrator or Internet service provider (ISP)".

This is what I have tried:

 - taken this account out of the auto send-receive action and performed it manually

 - changed my Cox account password on the cox site and reset the Cox Account in my Outlook

 - allowed Outlook to 'Repair' the cox account automatically, plus I also did it manually as defined above

 - full reboot of the laptop

I can get my email on my iPhone so there does not seem to be any issues with my Cox account or email address.

This happens intermittently and usually lasts a few days after which is resolves itself.

This is most annoying plus I would like to understand the root cause.

Any help would be greatly appreciated.

3 Replies

  • KevinM2's avatar
    Former Moderator
    Hello, are you currently experiencing this issue now? If you are not having this issue, please reach out to us at, Facebook, or Twitter so we can investigate it further. -Kevin M. Cox Support Forum Moderator
    • ckowblick's avatar
      New Contributor

      Kevin, Yes I am experiencing it now so will reach out to teh email address you provided in your reply.  Thanks.