Canceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cab...
Forum Discussion
It literally seemed as if they had no idea what they were talking about. It was over chat, not the phone. I asked if they would send someone out to disconnect the outside wires if i wanted to cancel. Didn’t answer my question, only proceeded to ask if i wanted to cancel. I’m pretty sure i know what to return, but since they installed that wire, i just wanted to make sure.
Hi, Nick. The coaxial cord on the exterior of your residence leading to our tap is not to be returned. In fact, no coaxial cord is to be returned to us. I sincerely apologize for the misinformation and confusion. If there is any further guidance we can provide, please send an email to Cox.Help@cox.com with your name and a copy of this forum message. We are glad to assist and clear up and confusion.
