Can’t log in to email for last 6 hrs?
Anyone else ema been down for 7 hrs?
Forum Discussion
Try deleting your cookies. That has helped some. Also, don't use any store links on your computer. Log into Cox.com and click the option to view your email that way.
This does nothing. Manually entered passwords and saved passwords return "incorrect" for EVERY address. COX is screwed up AGAIN!
Same here. Cox, again, "fixing" something that isn't broke.
And by the way, we ARE using the web based mail system that is supposedly NEW AND IMPROVED...not.
Don't kill the messenger. LOL. I am a user just like you. I was just giving you the troubleshooting steps that have helped for some. I agree the new UI is more trouble then it's worth and Cox did a bad job communication the transition. However I predict some of these problems will go away in a day or two as all the accounts are transitioned and connections on the back end are synced.
I have been haveing truble as well trying the advice posted by widermouth
If you normally use a password stored in your browser and got an incorrect password after manually typing it, it's possible you keyed the password incorrectly. Just to eliminate that variable, go into your browser settings and copy your stored password, then paste it into the sign in box on the Cox webpage.
web based is down but my microsoft outlook can still log in and retrieve emails
Ok just used crome to acsess my email at cox and it worked! WTF?
I've had these same problems. I used the latest version of Firefox on my PC and cleared cookies/site data for all Cox sites. When I tried Chrome, then it worked.
I’m able to login to my webmail in my IPhone using Safari, but not my laptop using Microsoft Edge.
I have heard from a cox employee the challenges associated with accessing our email accounts is related to Cox's decision to no longer provide email services and to encourage existing email users to move on to other providers.
Hello slwjd, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. If needed, we can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
