Forum Discussion

ajl's avatar
ajl
New Contributor
4 years ago

Can’t access certain sites after an outage

Hello, I am typing this on my phone as I cannot access Cox.com from my internet. there was an outage that started last night around 2am (11/4/2021) in the Laguna Niguel, CA area. I received a t...
ajl's avatar
ajl
New Contributor
4 years ago

Hello Ben!

thanks for the quick reply.

I have VPN disabled, and even tried disabling the firewall as well.

still can’t access the sites.

Any other ideas that I could try?

BenS1's avatar
BenS1
Former Moderator
4 years ago
Ajl,

Thanks for letting me know. I would recommend emailing us at cox.help@cox.com with your full name/address. Please reference this post and ask to have your modem reprovisioned.


Ben S.
Cox Support Forums Moderator
  • ajl's avatar
    ajl
    New Contributor
    4 years ago

    Thank you Ben!

    will do. 

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      4 years ago
      @Ajl

      You are most welcome, We have received your email and will be responding.

      Jonathan J
      Cox Moderator