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murfjs's avatar
murfjs
New Contributor
28 days ago

Cable(s) hanging in yard for a few weeks.

A few weeks ago, a subcontracted Cox crew entered my yard (with permission) to replace/upgrade (?) a transmission line running through our neighborhood. (not a supply line to my home)

Since then, one wire remains drooped low, while another has remained at about waist level and lower.

I've tried chat a number of times. Even had a tech stop by to stare at it so he could 'report' what I have already reported a number of times.

Considering the extent of time that has now transpired. I would like to inquire once again if this issue might be addressed in the near future? Or should I just cut and dispose of the cable myself to remove the hazzard?

Thanks

 

1 Reply

  • RobertS1's avatar
    RobertS1
    Moderator
    28 days ago

    Hello Murfjs,  I apologize that you are having issues with that cable. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.