Hi Friendless In The Digital Age,
What you described is very troubling and I can't imagine how upset I would be if I were in your shoes. I am truly sorry for the frustration and aggravation you have been through. I'd like an opportunity to investigate what is happening and find out why we have yet to solve your chronic service issues. Please send me an email to cox.help@cox.com with your name and address so we can help. Be sure to include the URL for this thread.
I hope to hear from you soon.
Latitia S.
Cox Support Forum Moderator -Latitia