Forum Discussion

Marlista's avatar
New Contributor
6 years ago

Blocked ports to play game

  This is the 2nd time that I've notified you folks about blocked ports.   They meaning Zenimax Online or Bethesda states it is my ISP or Internet Service provider or router thats doing this.   I'm going to try & see if I can post what they sent me so that YOU folks can check out what is going on.   I need help with this issue!!   

The Elder Scrolls Online Team response on 12/01/2018 11:43 PM

Thank you for contacting The Elder Scrolls Online Team. My name is Kelton, and it is my pleasure to assist you today.
I have investigated into this for you, and I have added the Murkmire DLC to your account due to you being such a consistent, and avid player. I wanted to let you know that we do care about our players, and try to do the best by them, when possible.
In regards to your connection issues, I have identified an issue with your connection on IP Addresses:
If you would contact your ISP with the above information, they can help you resolve your connection issues.
To best access The Elder Scrolls Online  you should configure your routers to open the following outbound ports:
  • TCP / UDP Ports 24100 through 24131
  • TCP / UDP Ports 24500 through 24507
  • TCP / UDP Ports 24300 through 24331
  • TCP Port 80
  • TCP Port
When opening outbound ports, each router is different, so the best way to get support for your router is to refer to your router manufacturer or your internet service provider (ISP).  Because of this, we recommend you look to your ISP or router manufacturer for assistance.
I hope what I have done is able to help you, even only a little right now, but we will be able to get to the bottom of this if the above steps do not work.
Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info:

2 Replies