Block IP (CXBL)
My IP has been blocked (CXBL) so that I can't send emails. On four occasions that I dealt with Support, I was told the problem has been resolved and to wait an hour for the fix to take effect. The problem was not resolved. On my fifth call with Support I was told I have to file written request to have the block lifted. The request requires information such as name, email address, domain IP/CIDR and a description of the issue. It also suggests that the request be done by an email administrator (where do I find one of those?) And then it gives me an email link to where I should send my request. What part of "I can't send email" is not being understood. Is there a way to deal with a different level of support than what you get with a regular phone call?