Better way to contact Cox???
Is there a better way to reach Cox rather than using Oliver or the Phone Support? Isn't there an e-mail to send requests to?
Every few weeks/months my internet slows down from 1000mbps down and 35mbps up (the usual) to 100 (or much less)mbps down and 0.5mbps up for several days/weeks. I try to deal with the Oliver and Phone Service folks who are obviously following a predetermined script (and this hours to work through), then have to deal with technicians coming to my home and doing the exact same troubleshooting I have already done to find that nothing is wrong with my equipment (for a few days). And then magically everything returns to 1000mbps down and 35mbps up after several days - usually after seeing the Cox repair technicians tinkering with the outside boxes.
This has been going on for years (I've been with Cox since 2006). Seems like after paying well over $200 per month for service I shouldn't have to do this every time the service slows down too much to get work done. Maybe it's time to just switch to someone a little more reliable?? and responsive??
I have logs from Speedtest by Ookla showing when this happens and it would be nice to be able to e-mail the logs to someone to prove I'm not just a crackpot (contrary to this long message might suggest).