Sooooo can I send you my event log? lol
Arris said my upstream power was too low and not too high
Cox's equipment tells your modem what upstream power to use. If the Cox equipment isn't receiving your modem signal it will tell it to use more power. Basically that info from Arris is just wrong. I think it must have been written by an intern or something. You can put an attenuator on the line to make the numbers look better but the net effect on the line will be the same. If you put a 6 dB attenuator on the line, your modem will put out 43 dBmV, but on the other side of the attenuator, there will only be 37 dBmV going back to Cox. So it has no net effect on the signal you send back to Cox.
nah Im constantly having latency and packet loss issues. Ive had 6 techs out and Ive spoke to the cox complete care advanced techs a few times. Theyve tested everything on my end numerous times and I just got the last tech to admit its probably node congestion, same with one of the adv tech support agents. Im sure Cox plans on just closing their eyes through this Covid bs and hoping they dont have to address the infrastructure issues.
Your signals look OK to me. Everything is within spec and there are no uncorrrectables. Mu upstream power is lower than yours (33-35) and I don't have any packet loss because of that. I'm assuming that these signals are after the modem was running for a while. Posting signals right after a reboot can mask problems. You should also post your event log since that's where you'll see signs of upstream problems in the RF network.
