Hi DM3,
We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at Cox.Help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (
www.facebook.com/.../) and Twitter (
https://twitter.com/CoxHelp).
Maria
Cox Support Forum Moderator