Forum Discussion

bsdb0x's avatar
bsdb0x
New Contributor
2 months ago

Bad DHCP assignments and no help from online tech support, over a week offline.

Service: StraightUP Internet 100Mb Internet Location: Tucson, AZ Long Post: Cable Internet working perfectly fine no issues for months, then... The issue all started when the monthly EZPay re-bil...
  • LatoyaJ's avatar
    LatoyaJ
    2 months ago

    Hi bsdb0x, for help with account specific issues, please feel free to email us at cox.help@cox.com. Thank you!

    Cox Support Forums Moderator

     

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago

Your modem is either not provisioned or needs to be reprovisioned. Provisioning is the assignment of service to the modem's MAC address in Cox's system. Basically they just have to remove the "D" (for data) next to the modem in the database, wait a minuet, then add it back on. This should send a signal to the modem to reboot and download the correct configuration file on the modem to restore service.

I suggest either emailing Cox or if easier, call them and ask for Customer Advocacy Group(CAG) AKA Tier 2.