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duklug's avatar
duklug
New Contributor
3 years ago

Arris tm3402 constant connection loss on WAN port (no DHCP lease)

I'm having an issue where my Arris TM3402 modem is constantly dropping the internet connection to my router.  It happens mostly at night between 12am-6am, where I wake up and internet is gone, but al...
duklug's avatar
duklug
New Contributor

Not sure of difference, but my replacement is exactly the same:

System: ARRIS DOCSIS 3.1 / PacketCable 2.0 Touchstone Telephony Modem

HW_REV: 7
VENDOR: ARRIS Group, Inc.
BOOTR: 2.2.23.635901
SW_REV: 11.02.095.SIP.PC20
MODEL: TM3402A


Firmware Build and Revisions
Firmware Name: TS11.02.095_030921_711.PC20.03.X1
Firmware Build Time: Tue Mar 9 18:50:24 EST 2021

Bruce's avatar
Bruce
Honored Contributor III
3 years ago

I'm unsure of the problem.  Per the referenced post when I had a problem with mine, I just replaced it with my previous DOCSIS 3.0 and haven't had problems since.  Bryaninphx fixed after 1 replacement and you...hopefully...after 2 replacements.  These are mostly refurbished.