Arris SB6190
Hi, The SB6190 won't keep a steady high rate. I use the cox online reset and then have to hard boot the modem in order for it to get close to 500Mbps (If I don't hard boot the modem after the reset,...
Forum Discussion
No, I am not satisfied with the outcome. I bought a Cox approved modem to take advantage of the 500Mbps connection and was told it was defective. I bought a second one based on that advice. I now have two modems I can't use or return.
It is bad again. Resetting multiple times didn't help. Correctables and Uncorrectables are both zero.
Should I go through Cox or Arris to have these modems refunded?
Thx
Where you return them depends on where you bought them. I don't think Cox sells modems.
If this is a retail modem, you would want to speak with Arris about a replacement. Please consult us via email at Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist.
I disagree. The manufacture will only honor the warranty if there is something wrong with the hardware. OP has a Cox/signal issue, not a hardware issue. They need to return the modem to where they bought it, assuming that place allows returns. It's like if you bought a Coke at a store and then decided you didn't want it. Would you call Coke?
