Arris SB6190
Hi, The SB6190 won't keep a steady high rate. I use the cox online reset and then have to hard boot the modem in order for it to get close to 500Mbps (If I don't hard boot the modem after the reset,...
Forum Discussion
I thought you had a SB6190 and swapped to your old Zoom modem and everything worked? If so, seems the fault is on the SB6190. Also, why can't you return them? Did you not buy them somewhere that has a return policy? Like were they second hand? Last, try posting the signal levels from 192.168.100.1.
I bought them new at Best Buy but no longer have the boxes. I could try returning as defective I guess but it has been a while since they were purchased. I'll try that in a couple of days after the snow melts (New Orleans).I am not sure what is meant by posting signal levels from that IP.
Thanks to Everyone for the Help!!
What model modem are you using now? You get the signal levels by entering in that IP into a browser. It is the local website for the modem itself. Just like a router has a page where you configure it, so does a modem have a page with read only diagnostics, including signal levels. Every stand alone modem uses that IP.
Zoom 5345
Levels look good but it seems you are getting a lot of uncorrectables on the downstream. This could be effecting your download speed. How does the coax get from the street/pole to the room your modem is in? Any splitters/amp/filters? If not, I suggest having a tech out to scan the line for noise. If so, I suggest bypassing everything and connecting to the line from outside directly and see if you still have a issue. If you have a technician out, I suggest switching to the SB6190 since the Zoom 5345 isn't supported for that speed, so it will be the first thing the tech blames even if not the problem.
