Arris SB6190
Hi, The SB6190 won't keep a steady high rate. I use the cox online reset and then have to hard boot the modem in order for it to get close to 500Mbps (If I don't hard boot the modem after the reset,...
Forum Discussion
It is just the download speed. I connected two nights ago through the modem only and didn’t get over 36Mbps. I tried resetting and rebooting 2 times (I’ve gotten better in the past but it doesn’t last). I then installed my old Zoom modem and am now consistently getting 280Mbps+, including through the router.
Thanks!
Hi, there. If this SB6190 has the Puma chipset, this may be related to the known issue for that device. Here is a link related to the issue: https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/ . It seems to occur mostly when the modem is under a lot of download pressure. I'm glad to hear switching the modem has helped stabilize your connection. Please let me know if I can assist you further and I will do my best to assist.
