Forum Discussion

Knocturna1's avatar
Knocturna1
New Contributor
6 years ago

Arris SB6183 Docsis 3.0 consistently rebooting multiple times

I have a reoccurring problem where my Arris SB6183 Docsis 3.0 modem has been rebooting itself around the same time (midnight to 130am) it has been happening consistently over the past 3 days. I did a...
Jrace's avatar
Jrace
New Contributor
6 years ago

I’m having the same problem with my modem. I have that same model modem and this happened to me about a week ago where it continued to reboot late at night. Hasn’t happened again until last night and now it’s 11am and I’m still having the same problem. I don’t understand this issue at all and would rather not buy a new modem. I’m assuming you haven’t been able to figure out a solution to this problem yet, but if you do, please let me know!

JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
@Jrace

If you haven't verified what firmware you have we can check just email the full-service address and name to cox.help@cox.com.

Jonathan J
Cox Moderator