What model modem do you have? Can you post the signal levels? Also what light is blinking green? Upstream or downstream?
Arris s33
rocedure Status
Comment Acquire Downstream Channel
807000000 Hz
Locked Connectivity State
In Progress
DHCPv4 In Progress Boot State In Progress DHCPv4 In Progress Configuration File
OK Security Failed
BPI+ DOCSIS Network Access Enabled
Denied Downstream Bonded Channels Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER Corrected
Uncorrectables 37 Locked
QAM256 807000000 Hz
-4 dBmV 40 dB
Upstream Bonded Channels Channel ID Lock Status
Frequency
Width
Power 4 Not Locked
36800000 Hz 6400000 59.0 dBmV
Can't see your channels but maybe that is what is wrong? I notice your upstream is very high which is probably causing a issue. Should be below 50 and it is 59dB. Do you have any splitters between where the coaxial line comes from the street to the modem? If not, you have to wait for a technician. If so, try bypassing them. For every 2 way splitter you bypass you should lower your upstream by 3.5dB. Maybe something happened outside that raised the upstream.
Single status light on front of S33
Blinking green light means "Downstream/Upstream channel search" as per here. The fact that your not showing any downstream channels says your not getting channel lock.
BTW you may want to edit your post to remove your modem's MAC address for privacy reasons.
