Forum Discussion

JM82's avatar
JM82
New Contributor
7 years ago

Arizona Gigablast - 350-400ish max

I've contacted tech support, I just had a tech over today who swapped somethings out on the wiring outside along with swapping out new modem. He kept getting between 250-400 even though his meter said 1100, he contacted someone else and they said that the site we're testing our speed on is just showing the wrong speed. I test the speed and still only see 300-400 speeds. 

Whats going on here? this isn't anything on my end. 

  • BrianM's avatar
    BrianM
    Moderator
    7 years ago
    Was this done through wifi or a device hard-wired directly to the modem? You will only see gig speeds through an ethernet cable for now until wireless speeds/technology improves.

    Brian
    Cox Support Forum Moderator
    • JM82's avatar
      JM82
      New Contributor
      7 years ago

      This was all done hardwired, im not worried about wifi speeds. I need to see gig speeds or at least 700-800 plus and I'm lucky to see 350-400, this is after a tech came to the house. He said it was something with speed tests just not showing correctly, I don't believe that. I've tried many different speed test sites and they all show the same thing.