Forum Discussion

jaws222's avatar
jaws222
Contributor
8 days ago

Are we going to get credit?

Are we going to get credit for the day(s) without service? This is becoming way to common of an occurrence.
  • LisaH's avatar
    LisaH
    8 days ago

    Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

Kugangles's avatar
Kugangles
New Contributor
8 days ago

Not until we all start demanding compensation pay for these extended service interruptions.

Tell me why my local power company who is the fraction of the size of Cox and has a fraction of the resources can address issues in the matter of a couple hours.  Yet it takes Cox days to remedy simple issues.

LisaH's avatar
LisaH
Moderator
8 days ago

Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • jaws222's avatar
    jaws222
    Contributor
    8 days ago

    Well it's still down so the tab is still running. I'm guessing it will be a multiple day thing or possibly weeks.  When it comes back I guess we can all settle up.  Hopefully they'll respect their customers and do the right thing.

    • smward1918's avatar
      smward1918
      New Contributor III
      8 days ago

      I am sure we will get <$10 off our bill after this forces us to come up with alternative work arrangements that cost us time and money for the next several days. I guess it had been a while since my last outage, so probably overdue for a massively inconvenient one!