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Hqpham's avatar
Hqpham
New Contributor
7 years ago
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Any way to adjust Cable Modem Downstream Power Levels?

My internet connection has been terrible for the past two months. I have had a technician come now and nothing has been resolve. After researching around the web, I believe the issue is due to the po...
Hqpham's avatar
Hqpham
New Contributor
7 years ago
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Thanks for suggestions. I do not have any splitters or amplifiers. The Coax cable cord goes directly from the wall to my modem. I also recently had a technician come out to try and fix the issue. The tech was on the phone the entire time with a call center in India trying to resolve the issue. After he was unable to fix it, he kept insisting the issue is with my modem and that I should lease a modem from Cox. My current  modem (compatible with Cox) is brand new and I purchased it because my previous modem had the same issue.

Becky's avatar
Becky
Moderator
7 years ago
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Hi Hqpham, I suggest another service call. There is definitely something going on with the signal to the modem. We might need to replace the drop to your house. -Becky, Cox Support Forums Moderator