Another outage?!
At what point is Cox going to start providing some kind of credit for all of these outages? Customers are required to pay their full bill regardless if we actually receive the service, and regardless...
Forum Discussion
We are also going on day 3 of no internet service. No notice or call to let us know it’s not our router or our issue. The last call to a real person was met with rudeness. They said it is what it is! He kept saying it wasn’t policy to not notify customers but that it is what it is! No kindness or reassurance at all. Try to get a live agent via text tell them you expect compensation. I have had my bill adjusted but the amount is very minimal ( less than 10 dollars for 2 days)!
we are at their mercy and our area needs an alternative provider! Cox I’d horrible!!!!
rclark1953
Hi, sorry to hear that you've been 3 days without any Internet service. I'd like to help! Please send me an email and include your full name and address so I can look into this for you. You can send that email to cox.help@cox.com. Please also send a link to this forums post.
StephanieS
