Forum Discussion
Six different accounts suggests something other than server failure. Cox uses multiple servers with failsafes/fallback. To have ALL the servers at once delete email in 6 separate email accounts, and NOBODY else is having that issue, well that boggles the mind. Do you happen to use any APPLE/Mac products with your Email? There is a setting there that can delete all emails between certain dates, NORMALLY all email older than a certain date, but there is also an issue with a swipe that can be done that deletes all email in that swipe.
If you have further info, or a link of how that’s possible, I’ll look it up. I do use iOS email client on an iPad. Amazingly, the ONLY Cox account that didn’t lose its inbox of mails was an account that ONLY is accessed from the iPad. That account isn’t entered on any of my other clients. But yeah, instructions as you describe about that Apple client would be great.
- Becky2 years agoModeratorOtterbay, it sounds like you've gone through as many steps as possible on your end, so now it is up to our email administrators who will be working the escalation ticket. Thank you for providing us with all the troubleshooting steps you've done on your own! 🙂
WMO, my team doesn't have that access, but I'm sure the email admins do. I'm hoping for a positive outcome. -Becky, Cox Support Forums Moderator