Forum Discussion

otterbay's avatar
otterbay
Contributor
2 years ago

All my emil from ALL my Cox email accounts DISSAPEARED!

This morning at 8:50am PST, every email from every INBOX all six of my Cox email accounts dissapeared this morning. Every email between February 2, 2023, and today at 11am is apparently missing, go...
Becky's avatar
Becky
Moderator
Hi Otterbay, I can't imagine how I'd feel if I were in your shoes, and I apologize for the stress this has caused. It looks like we've escalated this issue on your behalf, so I'm glad to know our email administrators are involved. If my team can assist with this or any other issue in the future, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
otterbay's avatar
otterbay
Contributor
2 years ago

Thanks Becky.  I’ve checked everything I could possibly think of from my end.  If I had accidentally deleted six accounts of emails between a specific date, previous events like that would find the emails in the ‘delete’ folder.  Or possibly ‘junk’, but everything for all my Cox accounts save for one just went ‘poof’.  If there are backups of inboxes, that’s what I’m hoping for.

I use four mail apps: Windows 10 Mail, Apple’s iOS email client, Android Mail and Thunderbird on Windows.