Advice for some of you with ongoing issues.
This thread is to hopefully help some people that may just need tk do some troubleshooting on their own.
At the end of this post is my situation
While most of the time, issues in your network...
Forum Discussion
I've tried all this. Fluctuating even straight to modem.
Modem is not defective.
Not using tap anymore
Just stick with the modem being your only connection until we can find the source of the problem. If you want to game, connect your console to the modem.
I don't believe your modem is defective. Something between your modem and the headend at Cox is defective. I just don't want the router involved until you can consistently fault something.
Who installed the tap? Why'd they install the tap? After you removed the tap, how'd you connect the segments? Your house is a rental, right?
- I installed tap in hopes of cleaner signal. But thst was too much signal so I put it back to 3.5/3.5 splitter.
- Gsming straight to modem is still garbage
How'd you reconnect the segments after removing the tap?
If you have Excel, I'd start tracking your numbers. Whenever you're home, I'd run a speed test directly connected to your modem every 1, 2 or 3 hours from 3 different sites. Then log all your numbers in Excel: up, down, ping, etc. Then average the numbers.
I'd also Excel your modem logs: up power, down power, SNR and then average those numbers.
You'd probably see a trend for time-of-day.
Did a Cox level-2 tech...I'm not sure of the levels...ever re-provision your Internet account? Re-provisioning is deleting your Internet service and then recreating it. There's a lot to observe while re-provisioning and troubleshooting, so I wouldn't just consult with someone on the Help Desk. Excel could be useful data while conversing with an experienced engineer.
I've had them clear out my modem mac and readd it. What does reprovisioming do?
