Advanced Security NOT working
This is the second time in one year where Advanced Security mysteriously turned off by itself without my doing anything. This morning, panoramic app did not say connection was “secure” as it always d...
Forum Discussion
If you are still having Advanced Security not working, ask Cox to FACTORY SET your Panoramic for you and it will take about 20 minutes or so.
it is not rebooting; ask for factory setting.
i deleted Panoramic app before they did the factory setting, reinstalled it and followed the prompt and everything is back to the way it was.
Factory resetting is an actual button on the router. Unless Cox comes to your house, Cox can't reset a router to its default factory settings.
If Cox did something remotely to your router, the tech either reset its software configuration or re-provisioned your account. I think they reset its configuration. Users can also reset their Panoramic routers within their Cox account.
It's hard to tell what fixed your issue...online reset, removed/reinstall app or combo of both. Keith should reset and if this doesn't work, remove/reinstall.
