Forum Discussion

drichmond's avatar
drichmond
New Contributor II
3 years ago

Access to SMTP outgoing server while traveling WITHIN the US

I have my home PC with me on an extended stay at my son's home in Texas while I undergo cancer treatment.  I depend on Outlook for email access and DO NOT want to use the cox webmail site. I can se...
drichmond's avatar
drichmond
New Contributor II

So it seems my home IP address fails a reverse DNS lookup which I assume means there's not a PTR record.  I've contacted Frontier to see if they can do anything.

Bruce's avatar
Bruce
Honored Contributor III
3 years ago

It'd be nice if a moderator could confirm if Cox doesn't allow SMTP connections from IP addresses outside their domain, such as Frontier.

In the meantime, you may need to get creative.  In webmail, forward to a third-party service, configure Outlook for third-party account and third-party to Outlook.

  • Becky's avatar
    Becky
    Moderator
    3 years ago
    Hi Bruce, our requirement is that the Cox SMTP server be used for outgoing mail. Have I interpreted your question correctly? -Becky, Cox Support Forums Moderator