8% of a 2gig plan every night
For the last 12 months every month or month and half my internet speed drops down to a fraction of my plans speed between 6pm and 11pm at 11pm it start getting faster. I have had technicians out here...
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I typically get 1.8g-2.3g up until 6pm. That trime hit and I lose over 90% of my connection speed. I also hear you about speed and going with a smaller package. I've no cable TV we stream everything and also game. Which has been abysmal for the last year going back and forth with this problem. i believed the technician. He found it and could see exactly what i was talking about. I wont get into specifics here but the Technician wa nice and educated me in similar fashion to how you have, also told me a work order for that specific troubleshooting and tracing would need to placed, the last time it took them about a week to fix it and they were very helpful and communicated with me asking if I could see a difference which i did for 2 months, now we are back to the same problem. Your grammar was fine and i appreciate you taking time to respond. As you can imagine I'm a bit frustrated now with this service and have been very understanding as I have a technical background as well.
Hunting ingress is a lot like that scene in caddyshack where the guy is trying to kill the Gopher. Sometimes you get out there and the ingress isn't happening so you have nothing to track to find the leak. Other times you find what you think is the week and you plug the hole only to find out either that wasn't the whole that was leaking or there were other holes too. Or sometimes the hole that you plug would just come unplugged. But what really happens is that the technician will track the problem to someone's house. Put a filter on their line to stop the line from their house back feeding into the Cox system but won't put the door hanger on and whose job isn't to deal with customers so the customer has no idea why their internet stop is working. This causes them to call up and of course the tier 1 rep you talk to has no idea that the maintenance tech was out there to fix in ingress problem. So they just schedule a technician. Don't always talk or know about what the maintenance engineers are doing so they just think someone put a filter on by accident and take it off as an easy fix. Internet works again. Problem is solved. Except not only are you unplugging the hole and causing the whole process to repeat, but the next maintenance technician that's assigned to track down the ingress problem might not be the same person So they have to reinvent the wheel tracking the problem all the way back to that person's house. This can go on literally for years. With different customers, reporting the issue and different technicians and engineers. Trying to play whack-a-mole and stepping on each other's toes. I would say it's a Cox problem but I see it more as a problem in the industry as a whole. Front of house does not like to talk with back of house and vice versa.
Could this be solved by tagging the line with a code? Then that code is referenced by the next tech and they say OH this is here for a reason and leave it there?
I think part of the problem is the maintenance techs are in-house but the customer facing techs are usually not. So they use or access different systems. Show a tag in one system. Probably wouldn't be seen in another by another tech. That's why one hand doesn't know what the other hand is doing sometimes. But there's also the issue where front of house doesn't like to talk to back of house. That's more of a general problem though than the cause of this specific problem. I don't think the problem is going to be solved because the isps don't really want it to be fully solved. They benefit from some plausible deniability between the two departments. It's similar to the relationship between a cook and waitress or a doctor and nurse.
