Forum Discussion

Myke's avatar
Myke
New Contributor
2 months ago

500 mbps internet drops to <15 mbps for hours

My 500 mbps internet drops to <15 mbps for hours weekly. Right now I'm the only device that is on the network and my speed test which usually shows 300-550 mbps is currently showing 2 mbps. This happens randomly and I'm usually the only device on the wifi that is using data when this occurs. I've talked to tech support twice on this issue and all they do is restart the modem. The last time I talked to tech support they assured me this wouldn't happen again. I'm trying to contact them but it's been over 30 minutes and I have not been assigned an agent. What is going on?

  • JulianN's avatar
    JulianN
    Moderator
    2 months ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important speed and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!