5 days no service, no updates.
I fully understand the unique circumstances involved here. It was an opportunity for Cox to raise their level of communication/service with at least the communication piece. I signed up for text upda...
Forum Discussion
This has been a difficult situation. We appreciate the hard work required to restore internet to all impacted customers.
I agree with someone's comment about the text messages we signed up for. Even a message estimating the time to restore would be useful.
I understand Cox restoration follows electricity restoration. Can we expect service within x number of days after we have power back? Can we check on specific addresses for an ETA?
Hi Summersoft,
I'm sorry you've been without service. In order for us review specific areas, we will need an address. We recommend anyone looking for updates or credits to please reach out to us via email at cox.help@cox.com or via our Facebook or Twitter support, so we can obtain the needed information from you.
Thank you.
