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Pthumberg123's avatar
Pthumberg123
New Contributor
3 months ago

5 day outage and no end in sight

I am so frustrated that this has gone on so long! Now I get a notice my bill is due. For what?! I should hope to see a credit on the bill!!

1 Reply

  • Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. We can definitely apply adjustments for services that are out due to a declared outage. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.