2Gbps slow speeds
Hello, I recently upgraded my modem to the pw8. A couple days after they shipped it, a cox rep called and convinced me to upgrade from 1Gbps to 2Gbps speeds. Problem is, I plugged straight in with e...
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I am having this same issue. I've confirmed that my adapter is stating that the link is indeed 2.5 gb. I confirmed this by replacing the swtich down stream with a 1gb switch. Windows then reported 1 gb. This is getting really frustrating since Cox seems to have issues getting their 2 Gb speed rolled out. Their techs don't have the equipment to test 2.0 gb connections. I guess it might be time to report them to the BBB yet again for failure to provide services as advertised.
Alright so listen to this. Today I got it to work! TLDR; I think I just needed to unplug it for awhile maybe? Or possibly only the RED 4 ethernet port gives 2Gbps? But heres what I did. I had my modem located upstairs. I wanted better internet downstairs across the house. So I ran a cat6 ethernet alllll the way across the house in the basement ceiling. Then, I came off the coax splitter that they put in the basement and ran a nicer coax off it about 25' to where I was relocating the modem. Once all that was done, I unplugged everything from the modem and moved it downstairs. Plugged the modem into power. Plugged the coax into it, plugged the cat6 into the 4 slot, bc I saw it was red. Then speed tested and BOOM 2,354 Mbps (2.354 Gbps) speed. So I can't conclusively say exactly which part did it, but I have a feeling it was either the unplugging power, or plugging into the red 4 slot. Please try plugging into the 4 slot first and let me know if that solves the issue! I'm unwilling to do so because I don't want to risk it reverting back to crap lmao.
My red port is being used by the uplink from the Fiber connection outside the house. I do not have the coax plugged into it. I bet you are right, only that port is for 2 Gb, but it would be really nice for Cox to tell us these things. I'm going to attempt to spit off that connection and see if I can utilize the red port. Thank you for the ideas!
It is correct that is the only port hat provides over 2GB. I hope this helps.
The problem is that my only 2.5 Gb port is taken up by the uplink from the house. Can I convert this to Coax from a Cox tech and plug Coax into the modem and still get 2 Gb? I am not about to buy another switch to make this work. I tested with an unmanaged switch and could not get an IP address from the Cox modem since it was an unmanaged switch.
Thanks for the response
Found the answer! You are correct. I found the user manual for my modem and indeed the ports that are not orange are 1000 Mb ports.
Ethernet Ports - Ethernet ports 1, 2, 3, and 4 can connect to the 10/100/1000 Ethernet ports on your computer or other devices. It is recommended that devices be hardwired if possible.
Note: Ethernet port 4, marked with an orange line on the bottom right, is the 2.5 Gbps port, the preferred port for wired devices.I am really annoyed with their support. The first thing they should ask for folks that upgraded to 2 Gb to ask which port their output is plugged into.
