2Gbps slow speeds
Hello, I recently upgraded my modem to the pw8. A couple days after they shipped it, a cox rep called and convinced me to upgrade from 1Gbps to 2Gbps speeds. Problem is, I plugged straight in with e...
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I am having this same issue. I've confirmed that my adapter is stating that the link is indeed 2.5 gb. I confirmed this by replacing the swtich down stream with a 1gb switch. Windows then reported 1 gb. This is getting really frustrating since Cox seems to have issues getting their 2 Gb speed rolled out. Their techs don't have the equipment to test 2.0 gb connections. I guess it might be time to report them to the BBB yet again for failure to provide services as advertised.
Alright so listen to this. Today I got it to work! TLDR; I think I just needed to unplug it for awhile maybe? Or possibly only the RED 4 ethernet port gives 2Gbps? But heres what I did. I had my modem located upstairs. I wanted better internet downstairs across the house. So I ran a cat6 ethernet alllll the way across the house in the basement ceiling. Then, I came off the coax splitter that they put in the basement and ran a nicer coax off it about 25' to where I was relocating the modem. Once all that was done, I unplugged everything from the modem and moved it downstairs. Plugged the modem into power. Plugged the coax into it, plugged the cat6 into the 4 slot, bc I saw it was red. Then speed tested and BOOM 2,354 Mbps (2.354 Gbps) speed. So I can't conclusively say exactly which part did it, but I have a feeling it was either the unplugging power, or plugging into the red 4 slot. Please try plugging into the 4 slot first and let me know if that solves the issue! I'm unwilling to do so because I don't want to risk it reverting back to crap lmao.
My red port is being used by the uplink from the Fiber connection outside the house. I do not have the coax plugged into it. I bet you are right, only that port is for 2 Gb, but it would be really nice for Cox to tell us these things. I'm going to attempt to spit off that connection and see if I can utilize the red port. Thank you for the ideas!
It is correct that is the only port hat provides over 2GB. I hope this helps.
