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DanAz's avatar
DanAz
New Contributor II
2 years ago
Solved

2022 vs 2023

so last year I got qualified for the EBB 

and I was pay nothing for the cox internet

because I have the $49.99 COX internet plan

and the EBB program give me $50 dollars credit

now in 2023 I got requilifed for the same program

but COX now charge me $29.99 dollars a month

I may ask why ?

  • Hi DanAz, I apologize that you've had trouble getting your questions answered. Thanks for reaching out to us! The Emergency Broadband Benefit Program is now known as the Affordable Connectivity Program, or the ACP. The Affordable Connectivity Program is a U.S. government program that provides a discount of up to $30 per month for broadband services for eligible consumers. Consumers who live on qualifying Tribal lands can receive enhanced support of up to $75 per month toward broadband services. These details can be found at www.affordableconnectivity.gov/. If you have further questions about the ACP benefit, please email my team at Cox.Help@cox.com. We're happy to assist you! -Becky, Cox Support Forums Moderator

8 Replies

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  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    The new government program only covers 30$ a month, not the 50$ the previous program covered. 

  • DanAz's avatar
    DanAz
    New Contributor II

    what is the EBB program email address ?

    • Becky's avatar
      Becky
      Moderator
      Hi DanAz, I apologize that you've had trouble getting your questions answered. Thanks for reaching out to us! The Emergency Broadband Benefit Program is now known as the Affordable Connectivity Program, or the ACP. The Affordable Connectivity Program is a U.S. government program that provides a discount of up to $30 per month for broadband services for eligible consumers. Consumers who live on qualifying Tribal lands can receive enhanced support of up to $75 per month toward broadband services. These details can be found at www.affordableconnectivity.gov/. If you have further questions about the ACP benefit, please email my team at Cox.Help@cox.com. We're happy to assist you! -Becky, Cox Support Forums Moderator
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      EBB program email address ?

      Couldn't find a email address but found a phone number for EBB support line. As for your other questions, I would try emailing Cox(cox.help@cox.com) and ask.

      9am-9pm ET 7 days a week

      1 (833) 511-0311

    • DanAz's avatar
      DanAz
      New Contributor II

      yeah and nobody ever bother me to inform me about the change

      because who I am anyway? just another piece of **

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        It's a GOVERNMENT Program, if you are upset that you weren't provided information look to Biden and his government officials.