Also customer experience is obviously not a priority. I went to the cox store Saturday morning then spent from 1254pm to 630pm texting with a live agent. They didn’t have any support to speak to on the weekend only live agent text. After six and half hours of the agent diagnosing my connection they said I would need a technician and I could possibly be charged $100.
Seems there is little to no customer zeal, sincere empathy (only scripted generic responses), or desire to build a report with the customer. Customer service agents should be empowered to provide world class customer service/support and first call resolutions for cox customers and be more flexible with startup costs for new customers.
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Something you may want to watch for however, unless there's been a policy change, Cox Complete Care only covers costs related to the repair of currently installed services. If you are attempting to get new services working the system may catch that and apply the installation fee regardless.
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Subscribe to Cox Complete Care and schedule a tech visit to fix/activate the outlet that doesn't work. Ask to have the $100 professional installation fee waived. Keep Cox Complete Care at least 90 days. If you cancel before then, Cox will bill for the professional installation fee. This will get your Internet working at the outlet of your choice and save you $70. Plus, you'll have CCC for other issues in the first 90 days. See this post
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Update 2/10/24
Went to cox store today. I explained everything I wanted to do sign up for ccc and schedule appointment and have them waive the pro install fee. To my surprise the young lady in the store knew exactly what I was talking about she even advised me to keep the ccc for 90 days before canceling like you did. My technician appointment is 2/17/24. 😊
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Update 2/10/24
Went to cox store today. I explained everything I wanted to do sign up for ccc and schedule appointment and have them waive the pro install fee. To my surprise the young lady in the store knew exactly what I was talking about she even advised me to keep the ccc for 90 days before canceling like you did. My technician appointment is 2/17/24. 😊
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