Forum Discussion

PM's avatar
PM
New Contributor II
5 months ago
Solved

opt out of auto payment for mobile phone

How do I make one-time payments for my mobile phone? It states only automated payments are allowed on mobile phone service. I don't want Cox (or anyone else) to have access to my bank account. Do I h...
  • LisaH's avatar
    LisaH
    5 months ago

    Hi PM. I apologize that as a condition of having Cox Mobile service, you must sign up for automatic payments for Cox Mobile service. Thanks, Lisa, Cox Support Forums Moderator 

ChrisJ2's avatar
ChrisJ2
Moderator
5 months ago

Hi, there. You can certainly make a payment via any Cox Solution Store, as well as using a browser on any internet-connected PC. I do understand your concerns with using your bank account and these are ways to work around that. I hope it helps. 

  • PM's avatar
    PM
    New Contributor II
    5 months ago

    Thanks for quick response. I tried again & this is what I keep getting "Automatic payments are required for Mobile." I have been a Cox customer for over 30 yrs & I am getting very frustrated with them.

     

    • LisaH's avatar
      LisaH
      Moderator
      5 months ago

      Hi PM. I apologize that as a condition of having Cox Mobile service, you must sign up for automatic payments for Cox Mobile service. Thanks, Lisa, Cox Support Forums Moderator 

      • PM's avatar
        PM
        New Contributor II
        5 months ago

        Thank you, I may go to my plan B.